What We Collect and Why We Collect It
When you open an account with us, we collect the registration details you enter — name, email address, date of birth and contact number. When you deposit through bKash, Nagad or Rocket, we record the transaction reference and amount so your account wallet updates correctly; we
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do not store your full mobile banking PIN or wallet password at any point. We also collect device and session data — browser type, IP address, pages visited — to keep your account secure and detect unusual access. If you contact our support team, that conversation
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is logged and retained so we can follow up properly. We use this data to verify your identity, process payments, respond to account queries and maintain the security of your wallet. We do not sell your personal data to third parties. We may share data with
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payment processors and identity verification services strictly to complete the functions above. Data retention periods follow applicable legal requirements, and your rights under those requirements depend on local law and the eligible regions from which you access xc444.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.